Location: Temiskaming Shores, Ontario

Reports to: Customer Service Manager

Employment Type: Full-Time, 37.5 hours per standard work week

Compensation: $23.00 – $26.00 per hour, based on skills and experience plus benefits

Vacancy: This posting is for an existing vacancy.

About Three H

Three H is a leading manufacturer of commercial office furniture specializing in laminate. Rooted in Northern Ontario, Three H partners with manufacture sales representatives and dealers across North America to create spaces where people feel they belong.

We're a growing company with Northern roots, and we care as much about how we treat people as about what we make. This role sits right at the heart of that promise: it's where we make things right for our customers when they need us.

The Opportunity

As our Customer Service / Warranty & Claims Representative, you're the person customers, dealers, and sales representatives count on after an order ships. When something needs attention — a warranty claim, shipping damage, a replacement, or a credit — you take ownership of it and see it through to a resolution people feel good about.

It's a role for someone who's organized, genuinely likes solving problems, and takes pride in doing things properly.

What You'll Do

•     Take ownership of customer service requests, warranty claims, and replacement orders — reviewing each one, deciding the right resolution under our policies and warranty guidelines, and following it through to the end.

•     Gather what's needed to resolve a claim well — photographs, shipping documentation, and customer details — so decisions are fair and well-founded.

•     Create and manage replacement, service, backorder, and credit orders accurately in our systems.

•     Communicate clearly and professionally with dealers, sales representatives, suppliers, and customers — listening first, and keeping people updated until their issue is fully resolved.

•     Work closely with colleagues across departments to get issues resolved, and step in to support the team during busy periods or on larger projects.

•     Keep accurate, honest records throughout, so nothing falls through the cracks.

•     Manage claims with logistics carriers for shipping damage, following each one through to resolution.

•     Process smaller orders — sample materials, hardware, and courier requests — with the same care as the big ones.

•     Process dealer credit notes related to warranty claims, working closely with the Finance team.

•     Notice patterns in the claims you handle and suggest better ways to work — clearer documentation, smoother processes, and fewer repeat issues.

 How Decisions Work

You'll handle routine claims and service requests within our established policies. Anything non-standard — larger credits, warranty exceptions, or an escalation — you'll flag and work through with the Customer Service Manager.

What You'll Bring

•     Strong communication and interpersonal skills, and a genuine willingness to listen.

•     Excellent organization and attention to detail — you take pride in getting things right.

•     Sound problem-solving and judgment, with the confidence to make the right call within clear guidelines.

•     Comfort managing several open files at once in a busy environment and adapting as priorities shift.

•     A calm, positive, solutions-focused approach, especially when an interaction gets difficult.

•     Proficiency with Microsoft Office, Outlook, and Teams.

•     Basic accounting knowledge related to credits and claims.

Also Valuable

•     Knowledge of office furniture products or manufacturing processes.

•     Familiarity with SketchUp or CAD.

•     Experience handling warranty claims, shipping/logistics claims, or dealer relationships.

Working Environment

•     A standard, collaborative office environment.

•     No significant environmental risks or workplace hazards are associated with this position.

•     Comfortable working at a desktop computer, seated or standing, for extended periods.

What We Offer

•     Full-time hours (37.5 per week) and benefits.

•     A supportive, collaborative team in a respectful, safe workplace.

•     An established Canadian manufacturer — in business since 1973 and still growing.

•     Room to learn the business and build your skills over time.

Join Us

If you like solving problems, take pride in doing things properly, and want your work to make a real difference for customers, we'd like to hear from you.

Three H is committed to an inclusive workplace, and we welcome applicants of all backgrounds, identities, and experiences. Accommodations are available on request at any stage of the hiring process — just let us know what you need.

Let's unlock the joy of work — together.

How to Apply

Email cover letter and resume to [email protected]

Artificial intelligence tools may be used to assist in screening or assessing applications for this position.