Service Advisor

EMPLOYER

Lakeshore Motors Ltd.

LOCATION

Kirkland Lake, ON

STATUS

Full-Time

DUTIES & RESPONSIBILITIES

Summary

·         The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.

·         The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

·         The Service Advisor builds strong relationships with customers to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

·         The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

The Details

·         Develop Strong Relationships with Customer and continue to develop the Relationship:

·         Greet customers on the phone or in the Dealership promptly and in a courteous manner.

·         Address customer questions/needs promptly and professionally.

·         Schedule appointments based on service calls.

·         Provide customers with personalized service.

·         Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.

·         Assist customers in scheduling appointments for routine maintenance and needed repairs.

·         Handle customer complaints and ensures high customer satisfaction standards.

Service Experience

·         Identify service needs of customer vehicle based upon historical service data.

·         Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.

·         Provide repair and maintenance recommendations to the customer.

·         Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.

·         Explain the nature of all repairs.

·         Determine progress of repair/service orders and inform customer accordingly.

·         Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.

·         Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

Be detailed oriented

·         Actively maintain the cleanliness of personal and team workspaces.

·         Maintain a high level of grooming, hygiene and professional appearance.

·         Ensure all documentation/paperwork is completed in an accurate and timely manner.

·         Keep service department forms, menus and pricing guides up to date.

·         Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.

·         Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

·         Commit to the Dealership Brand

·         Stay up to date on all dealership training requirements.

·         Understand and sell in-dealership manufacturer service promotions.

·         Be knowledgeable about new features, specials and updates.

·         Be a champion for always delivering excellent service.

·         Actively promote and develop new business.

·         Develop and maintain full knowledge about the industry

·         Keep up to date with products, accessories, prices, and key features of major competitors.

Specific Skills

·         Excellent interpersonal skills with an upbeat and engaging attitude.

·         Customer relationship skills including listening and the ability to communicate effectively.

·         Excellent verbal communication and writing skills.

·         Problem solving and critical thinking skills.

·         Basic computer skills.

·         Good math skills.

·         Organized and pays attention to detail.

·         Flexible and open to change; take on special tasks as needed.

·         Conscientious.

·         Ability to negotiate win-win scenarios for the customer.

·         Results oriented and accountable.

·         Ability to work independently or within a team.

·         Able to operate manual and automatic transmissions.

·         Adaptable to work evening and weekend shifts as scheduled.

Education & Experience

·         Minimum Grade 12 High School Diploma.

·         College certificate or additional courses would be an asset.

·         A fundamental understanding of automotive mechanical fundamentals.

·         Adaptable to work evening and weekend shifts as scheduled.

How to Apply:

Please E-mail your resume to: Therese Needham
Email: reception@lakeshoremotorsltd.com                                                                                                                                                           

POSTED UNTIL: April 14, 2025